Support & RMA
After-sales support from France, by LED technicians
No anonymous platform: you get answers from integrators who configure NovaStar screens every day.
RMA procedure
Four steps, no grey areas
- 1
Report
Open a request from your customer account: product, serial number, symptoms.
- 2
Remote diagnosis
A technician contacts you within 24 working hours to try to resolve the issue straight away.
- 3
Managed return
If necessary, you receive an RMA number and a label: the equipment is sent to our workshop.
- 4
Repair or replacement
Repair, advance replacement or credit note depending on warranty. Real-time tracking in your account.
2-year manufacturer warranty from the invoice date, covering parts and workshop labour.