This English translation is provided for convenience only; the French version prevails in case of discrepancy.
Lead times
In-stock products: dispatched within 24 working hours from our stock in France, Germany or China. Delivery time depends on the dispatching warehouse and is communicated in the order confirmation. Products on order: lead time confirmed by email.
Rates (mainland France and Monaco)
Standard: €15 excl. VAT, free for orders of €500 excl. VAT or more.
Express (DHL Express): €35 excl. VAT.
Collection from our workshop by appointment: free.
European Union
Belgium, Luxembourg, the Netherlands and Germany: standard €25 excl. VAT, free from €1,000 excl. VAT; express €49 excl. VAT.
Other European Union countries: standard €35 excl. VAT, free from €1,500 excl. VAT; express €69 excl. VAT.
Businesses with a valid EU VAT number (checked against the European Commission's VIES service) are invoiced excluding VAT, under the reverse-charge mechanism.
Europe outside the European Union
Switzerland, Liechtenstein, the United Kingdom, Norway and Iceland: standard €59 excl. VAT; express €99 excl. VAT.
Invoiced excluding VAT (export): customs duties and import VAT are payable by the recipient. For other destinations, contact us for a shipping quote.
Receipt of goods
Check the condition of the parcel in the presence of the delivery driver. In the event of damage, make specific reservations on the delivery note and notify us within 48 hours with photos.
Returns
Commercial returns possible within 30 days subject to prior agreement, for a new and complete product in its original packaging; a 15% restocking fee may apply.
Warranty & support
2-year manufacturer warranty from the invoice date. All requests go through your customer account (Support section): remote diagnosis, then an RMA number is issued if a return is required. Products returned without an RMA number may be refused.
Last updated: 25 October 2026