This English translation is provided for convenience only; the French version prevails in case of discrepancy.
Data controller
VISUALL GROUP, 130, rue Racine, 59200 Tourcoing, France. Contact: dpo@novastar.pro.
Data collected and purposes
Management of accounts, orders, invoicing, delivery and after-sales support (legal basis: performance of the contract).
Compliance with accounting and tax obligations (legal basis: legal obligation).
Sending information about our products and new arrivals (legal basis: consent for private individuals, legitimate interest for professionals; you can unsubscribe at any time).
Website security and fraud prevention (legal basis: legitimate interest).
Retention periods
Account data: until the account is deleted or after 3 years of inactivity. Accounting records: 10 years. Marketing data: 3 years from the last contact.
Recipients
Our authorised staff and our processors (hosting, payment, transport, email delivery), bound by contract. No data is sold. Where data is transferred outside the EU, appropriate safeguards (standard contractual clauses) are put in place.
Your rights
Access, rectification, erasure, restriction, objection, portability and post-mortem instructions: write to dpo@novastar.pro. You may lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).
Cookies
The website uses only strictly necessary cookies (session, basket, excl./incl. VAT display preference), which are exempt from consent. Any audience measurement or advertising tool added at a later date will be subject to your prior consent via a dedicated banner.
Last updated: 25 October 2026